GUIDE

Private voice and video calls: the WebRTC reality.

Browser calling looks simple on screen, but the network path underneath can be complicated.

Updated 19 September 2026 · Product documentation

Media vs signalling

Signalling tells participants how to begin a call. Media is the actual audio and video. A call can have working signalling and still fail to establish a media path.

ICE, STUN and TURN

ICE gathers possible network paths. STUN helps a browser discover its public-facing address. TURN relays traffic when a direct route cannot be established.

Where encryption sits

WebRTC media is protected by the browser's secure media transport. Application signalling can add authentication and encryption around call setup.

Privacy limits

Calling does not make IP or network metadata disappear. The correct claim is protected communication, not universal anonymity.

Debugging checklist

  • Confirm microphone/camera permissions.
  • Test a different network.
  • Verify STUN/TURN configuration.
  • Check signalling authentication and expiry.
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